Service Interrupted/intermittent connection
I got Cox preferred/100mbps a few days ago. I did self install with a leased panoramic modem. Since day one, my wireless connection is intermittent, causing drops in streaming services, online gaming...
Forum Discussion
Hi James, since it appears that you're experiencing the same issues you had with your previous provider I'm including a link that includes tips on how to optimize your WiFi experience https://bit.ly/2smZJy4. A couple of other suggestions is to ensure your equipment is as centrally located as possible in your resident, place it as high off the ground as possible, and away from cordless phones, microwaves, baby monitors, etc. If you happen to reside in a multi-dwelling unit if possible make sure your equipment is not on the same wall as your neighbor's WiFi equipment if possbile.
If you'll reach out to us via Facebook private message, Twitter direct message or email to cox.help@cox.com we'll gladly take a closer look at your equipment. Simply send us your complete address, account name, and attach this link. We're definitely here to help and want your service to work as it should. -Thanks, Carol
If you'll reach out to us via Facebook private message, Twitter direct message or email to cox.help@cox.com we'll gladly take a closer look at your equipment. Simply send us your complete address, account name, and attach this link. We're definitely here to help and want your service to work as it should. -Thanks, Carol
