Rotten COX policy.

Question

&nbsp;We're Canadians, we can't come down because of Covid and Cox has restored our service from our seasonal hold.&nbsp; No consideration that we're not able to enter the USA.&nbsp; Very disappointed.

bruce · Accepted Answer

I'm sure this would be a special circumstance for your hold.
I'd email Cox:&nbsp;cox.help@cox.com

kelly911 · Answer

Thanks for that Bruce.&nbsp; I've been looking for an address to get in touch.&nbsp; The phone support person was very polite but unable to do anything about it.

bruce · Answer

I don't want to disrespect anyone, but I've always had better results via email.

kelly911 · Answer

I just fired off a quick note explaining the circumstances.&nbsp; I agree with you too, no sense in fighting with the phone support guys - they've got limited ability.&nbsp; Hopefully I'll get some traction through email.&nbsp; Thanks again!

kelly911 · Answer

Well I've ALREADY received a reply from Cox...wow, I'm moving from disappointed to impressed.&nbsp; Actually impressed and hopeful.
Thanks for the help guys.

bruce · Answer

What'd Cox do for you?

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Rotten COX policy.

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