Forum Discussion

Kelly911's avatar
Kelly911
New Contributor
5 years ago

Rotten COX policy.

 We're Canadians, we can't come down because of Covid and Cox has restored our service from our seasonal hold.  No consideration that we're not able to enter the USA.  Very disappointed.

  • Bruce's avatar
    Bruce
    5 years ago

    I'm sure this would be a special circumstance for your hold.

    I'd email Cox: cox.help@cox.com

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    I'm sure this would be a special circumstance for your hold.

    I'd email Cox: cox.help@cox.com

    • Kelly911's avatar
      Kelly911
      New Contributor
      5 years ago

      Thanks for that Bruce.  I've been looking for an address to get in touch.  The phone support person was very polite but unable to do anything about it.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        I don't want to disrespect anyone, but I've always had better results via email.

  • Kelly911's avatar
    Kelly911
    New Contributor
    5 years ago

    Well I've ALREADY received a reply from Cox...wow, I'm moving from disappointed to impressed.  Actually impressed and hopeful.

    Thanks for the help guys.

    • Bruce's avatar
      Bruce
      Honored Contributor III
      5 years ago

      What'd Cox do for you?

      • Kelly911's avatar
        Kelly911
        New Contributor
        5 years ago

        Well they're going to call me and discuss....will update you for sure.