Forum Discussion

Kelly911's avatar
Kelly911
New Contributor
3 years ago
Solved

Rotten COX policy.

 We're Canadians, we can't come down because of Covid and Cox has restored our service from our seasonal hold.  No consideration that we're not able to enter the USA.  Very disappointed.
  • Bruce's avatar
    Bruce
    3 years ago

    I'm sure this would be a special circumstance for your hold.

    I'd email Cox: cox.help@cox.com

Kelly911's avatar
Kelly911
New Contributor

Thanks for that Bruce.  I've been looking for an address to get in touch.  The phone support person was very polite but unable to do anything about it.

Bruce's avatar
Bruce
Honored Contributor III
3 years ago

I don't want to disrespect anyone, but I've always had better results via email.

  • Kelly911's avatar
    Kelly911
    New Contributor
    3 years ago

    I just fired off a quick note explaining the circumstances.  I agree with you too, no sense in fighting with the phone support guys - they've got limited ability.  Hopefully I'll get some traction through email.  Thanks again!