Forum Discussion

Kelly911's avatar
Kelly911
New Contributor
5 years ago
Solved

Rotten COX policy.

 We're Canadians, we can't come down because of Covid and Cox has restored our service from our seasonal hold.  No consideration that we're not able to enter the USA.  Very disappointed.
Bruce's avatar
Bruce
Honored Contributor III
5 years ago
Copy Link

I'm sure this would be a special circumstance for your hold.

I'd email Cox: cox.help@cox.com

Kelly911's avatar
Kelly911
New Contributor
5 years ago
Copy Link

Thanks for that Bruce.  I've been looking for an address to get in touch.  The phone support person was very polite but unable to do anything about it.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago
    Copy Link

    I don't want to disrespect anyone, but I've always had better results via email.

    • Kelly911's avatar
      Kelly911
      New Contributor
      5 years ago
      Copy Link

      I just fired off a quick note explaining the circumstances.  I agree with you too, no sense in fighting with the phone support guys - they've got limited ability.  Hopefully I'll get some traction through email.  Thanks again!