Forum Discussion

Kelly911's avatar
Kelly911
New Contributor
5 years ago

Rotten COX policy.

 We're Canadians, we can't come down because of Covid and Cox has restored our service from our seasonal hold.  No consideration that we're not able to enter the USA.  Very disappointed.
  • Bruce's avatar
    Bruce
    5 years ago

    I'm sure this would be a special circumstance for your hold.

    I'd email Cox: cox.help@cox.com

Kelly911's avatar
Kelly911
New Contributor

Well I've ALREADY received a reply from Cox...wow, I'm moving from disappointed to impressed.  Actually impressed and hopeful.

Thanks for the help guys.

Bruce's avatar
Bruce
Honored Contributor III
5 years ago

What'd Cox do for you?

  • Kelly911's avatar
    Kelly911
    New Contributor
    5 years ago

    Well they're going to call me and discuss....will update you for sure.

    • Kelly911's avatar
      Kelly911
      New Contributor
      5 years ago

      Well they came through.  Reversed the charges and put me back on the seasonal hold.

      This agent was very clear that they have anticipated and planned for the situation faced by seasonal residents and will follow up with the agent.

      Thanks for your help!

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        Good to know.  Thanks.  Have a great winter!