@Destiny, Please also make sure there are no loose or damaged connections in the home, and this includes any splitters or amplifiers you may have. Here's some additional information regarding speed test results that I hope may be of use:
www.cox.com/.../understanding-speed-test-results.html
The Capability of end-user devices (computer, smartphone, tablet), including factors such as age, software and operating system versions, the presence of viruses and malware, and the number of simultaneous applications running can also impact speeds. For further assistance, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
