Forum Discussion

skyler's avatar
skyler
New Contributor
7 years ago

recentpacket loss issues every evening

I've noticed a service degradation over the last couple of nights. It is really noticeable when online gaming.   After running continuous pings to cox.com and google.com, there seems to be a pre...
bad service
coxsupport
packet loss
TrenchfootGamin's avatar
TrenchfootGamin
New Contributor
7 years ago

I've had the same issues for months and finally got fed up enough to do something tonight.  I downloaded Pingplotter,  https://www.pingplotter.com/download/ plugged in my games server IP and found this: Screenshot

Packet loss from 50 to 90 percent.  Both of those servers are owned by "level 3 llc"  bought by Century Link recently.  I called Level 3 and was informed that since Cox was the customer in this instance, Cox would have to start a support ticket with them.  I called Cox back, shared that same screenshot with a tier 2 support rep and he is supposed to be forwarding it to engineers that can take a look and get it sorted out. 

  • ChrisL's avatar
    ChrisL
    Former Moderator
    7 years ago
    @TrenchfoodGaming

    Looking at your results I don't believe Level3 to be an issue. See http://bit.ly/2xxVEqI for more information on how ICMP de-prioritization works. I am concerned however that you're showing packet loss at the 1st hop which is usuall your home router. I'd suggest trying again connected directly to the modem and see if your results change.

    -Chris
    • 402PrimeTime's avatar
      402PrimeTime
      New Contributor III
      7 years ago

      PingPlotter always shows PL at the router. Have many screenshots to prove this out with multiple routers. 

  • qly227's avatar
    qly227
    New Contributor
    7 years ago

    I am having the same problem.  But my trace routes are fluctuating between level3 and getting this:

    Tracing route to cox.net [45.60.106.167]
    over a maximum of 30 hops:

    1 8 ms 4 ms 9 ms [192.168.2.1]
    2 3 ms 4 ms 4 ms  [192.168.1.1]
    3 15 ms 11 ms 12 ms 10.128.64.1
    4 12 ms 14 ms 13 ms 100.127.74.138
    5 12 ms 12 ms 13 ms 100.120.100.22
    6 58 ms 56 ms 56 ms chgobprj01-ae0.0.rd.ch.cox.net [68.1.4.42]
    7 57 ms 64 ms 74 ms bx4-chicagodt_tengige0-13-0-0 [184.150.181.134]
    8 126 ms 124 ms 118 ms tcore4-chicagocp_bundle-ether1.net.bell.ca [64.230.79.74]
    9 120 ms 121 ms 119 ms tcore4-toronto12_hundredgige1-2-0-0.net.bell.ca [64.230.79.156]
    10 126 ms 126 ms 125 ms tcore4-vancouver_hundredgige0-1-0-0.net.bell.ca [64.230.79.67]
    11 120 ms 119 ms 118 ms dis17-vancouver_7-0-0.net.bell.ca [64.230.123.251]
    12 120 ms 118 ms 122 ms 67.69.211.102
    13 120 ms 118 ms 118 ms 45.60.106.167

    Trace complete.

    • qly227's avatar
      qly227
      New Contributor
      7 years ago

      seems like there's some weird routing issues.

      • LisaH's avatar
        LisaH
        Moderator
        7 years ago
        Hi Qly227. It looks like you may be having a slight issue when you get to hop 8, which is outside our network. Hop 6 isn't out of the norm as we allow for up to 80 ms. What site are you experiencing the issue with when you are gaming? To get assistance, please email us at cox.help@cox.com with your complete address and name on the account as well as the issue you are experiencing and what gaming site you are on and we will be glad to further troubleshoot with you. Thanks, Lisa - Cox Support Forums Moderator