Mine got fixed for a good minute, First thing that I had done was file an FCC Complaint, to make them know I that I have been having this issue for a while, Second I kept calling, and calling, and calling, and calling, Until I finally got someone who knew what they were talking about and then the Tech I got replaced my Panoramic Modem/Router for a standalone modem, Which indeed fixed my packet loss and my below 5mbps Upload speed, then a few months go by another Issue came about and it turns out all my lag and issues came from my neighbors, my next door neighbor had cox but then moved, he was still connected and the field tech disconnected him, then he decided to check my other neighbors drop, he say a bad amount of ingress, we went over to her house, she is my cousin so she trusts what I have to say. and he put a filter on her Drop for ingress, and later that day they fixed her line and since then I have not seen any TV freezing or internet dropouts.