Forum Discussion

flambeau's avatar
flambeau
New Contributor II
25 days ago

Upload fine at night, disaster during the day

For about a week now, my upload speeds have been absolutely terrible during the daytime.   I am a twitch affiliate and stream to twitch everyday. Recently, my OBS is showing my bitrate jump all aro...
packet loss
  • LatitiaS's avatar
    LatitiaS
    25 days ago

    Hi flambeau,

     I can certainly understand how frustrating intermittent problems can be. I work from home, so I understand the importance of having a reliable connection.  I agree resetting the modem is not always the answer, yet we want to help you find a resolution.  Can you please provide us with a few trace routes to the site tonight?  Be sure to send this data to us on Twitter at CoxHelp, on Facebook, or at cox.help@cox.com.  We also need your account details so that we may check your modem diagnostics.  

    We look forward to working with you. 

    Cox Support Forum Moderator 
     

flambeau's avatar
flambeau
New Contributor II

The issue persist on my brand new DOCSIS 3.1 modem (Hitron Coda-56) 

I am doing new traceroutes for this modem. Here is one of the results:


Tracing route to iah50.contribute.live-video.net [99.181.105.252]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
  2    15 ms    10 ms    11 ms  10.131.160.1 
  3    12 ms    11 ms     9 ms  100.122.142.188 
  4    14 ms    13 ms    11 ms  100.122.141.68 
  5    20 ms    22 ms    21 ms  dalsbprj01-ae2.rd.dl.cox.net [68.1.5.134] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Allan's avatar
Allan
Moderator
24 days ago

Hello. I recommend sending this information to us via cox.help@cox.com so we can look into this issue on your behalf. 

  • flambeau's avatar
    flambeau
    New Contributor II
    23 days ago

    I have an open email thread with all the info added here on there. Sent a couple days ago and I'm assuming the weekend and volume of tickets has it backed up, or possibly they are still looking into it.

    • DannyS's avatar
      DannyS
      Moderator
      23 days ago

      If you have sent an email, you have already been applied to.  So please reach us again either on (X) formally known as Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance.  We are always happy to help.

      • flambeau's avatar
        flambeau
        New Contributor II
        23 days ago

        Unfortunately I don't have social media. Are you saying that I should write another email or that my email has already put me into a queue? I did reply to an initial email with more info. If I need to send a new email, with the information all there in one single message, I can do that as well. Of course I understand it can't be attended to immediately and might take awhile to be replied to and addressed. I'd just like to get back up and running asap. Let me know if I should send another. Don't wanna be redundant. Thanks 

         

        Edit: I've also changed my static DNS to cloudflare (1.1.1.1) and Google (8.8.8.8) since yesterday but not sure if that would affect this issue or not. I'm just trying anything on my end to see if I can make it work. I've checked my firewall as well, nothing is blocking ICMP packets .