Forum Discussion

fulwood's avatar
fulwood
New Contributor
2 months ago

Pro Connect

So call me stupid think I just need to vent. I recently moved from 1 apartment to another in same complex. I just wanted transfer of services. I have been charged for $100 for installation of Pro Connect. I never ordered it. Certainly don't need it as I am quite happy with 250mbps. I spoke to Cox chat and of course usually run around. Does anyone think I have recourse? In a way it's deceptive practice IMO. Anyone have same issue? Thanks.

Pro Connect
  • ChrisJ2's avatar
    ChrisJ2
    Moderator
    2 months ago

    Hi, there. I'm so sorry for the issues with your service and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I'm glad to look into this for you. 

  • ExtraChrispy's avatar
    ExtraChrispy
    Contributor III
    2 months ago

    By chance did you have a technician out at any point to get the services working?  If so, that would constitute a professional install.