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diarmid's avatar
diarmid
New Contributor
4 months ago

Cox email switch to Yahoo disaster

I have spent the entire morning, plus 3 phone calls, re "EMAIL transition".  I have Outlook Cox email needing transition to Yahoo.  Online discussions/Reddit, etc. states Yahoo does not accept Outlook transition. I also see some customers after much time/effort were able to do this.  Customer service could not complete transition to Yahoo from Outlook (rep did try with no success), but suggested for $10 mo for Cox Help they could help me.  This is the LAST STRAW....I have been a customer of Cox for 30 years with many ups/downs.....however, this EMAIL TRANSITION  is a disaster.  I can now only access my email thru the Cox email web; Outlook email does not work at all.  I will be changing all services including internet, cable, phone, email @ $235 monthly bill ASAP.

22 Replies

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  • MMc's avatar
    MMc
    New Contributor II

    I agree with the poor experience in the email transition.  I was also unsuccessful in setting up Outlook to reflect the change.  The online instructions do not work, you can only get a ChatBot vs. a real person if you try the online help Yahoo provides, and they indicate phone assistance is only available for a fee.  I also can not send email from my iPhone.  I followed their instructions for adding the account and can receive emails but get an error message trying to reply to them or create and send something new.  I have burned through a lot of time trying to get things to work, and it seems like they did not do a good job in pre-testing the move or devoting any resources to assist with the cutover.  Feel like I've been left out in the cold.

    • diarmid's avatar
      diarmid
      New Contributor

      Absolutely, no direct info or assistance, except when they bill!  No solutions.  I have spent endless time to no avail...after 30 years, this was the final straw.  Cox makes huge profits, but implementation of a huge program is cheap with no accountability.

      • davehnova's avatar
        davehnova
        New Contributor

        I totally agree. Cox is gaslighting their subscribers. I have been with them for three decades. I am going to change my plan with them to a lower-cost one next week. Corporate greed at its best. 

  • Elorent's avatar
    Elorent
    New Contributor

    It took me an hour and a half to get my iPhone mail working. Now onto outlook 2021 settings. More googling to find those settings. Three cox email accounts = 9 new passwords, 3 original and 6 "3rd party" passwords. What a joke! I just put my order in for AT&T fiber service. I'm now wondering how many people bought in to cox's 2nd attempt at wireless phone service and how long that will last? I've been with cox for A LONG time, enduring countless increases in service cost, while having terrible cable tv service for the entire duration. This is the thanks we get for being a customer. Next on my chopping block, cox cable tv service. 

    • DustinP's avatar
      DustinP
      Moderator

      Hello Elorent, Cox wanted this transition to be seamless, and I'm sorry to hear you have faced any troubles. The last thing we want is for you to feel you have to leave. We value your business to Cox over the years. When you have a moment for support, could you send us an email to Cox.Help@cox.com with our name, complete service address, and some detail of the service issue you've been facing with the video? We can help.

  • ricstudioc's avatar
    ricstudioc
    New Contributor II

    May 4th - attempted to set up as per instructions.  Went to Yahoo, entered my username but thus far every single attempt to create a password (dozens) have been met with error messages, even when I get approval on the password.  This is unacceptable.

    When I decided to leave a post here (never have before) I needed to sign up - Cox sent a verification email to my cox.net address which has not shown up at all, I had to revert to a gmail address I never use.  It would appear that as of my transition attempt my cox.net mail is now broken.  This is beyond unacceptable.  The primary email I've used for over 20 years is suddenly down, and I have no idea how many mails I've missed.  Changing providers and then informing some hundreds of regulars of that change is beyond inconvenient, and enters into legally actionable territory.

    Later today when I've cooled down a bit I'll take another whack at Yahoo - if results are the same 2 things will happen - 

    • I'll transition email to another provider and began the above process of informing hundreds of contacts.
    • I'll begin the search (brief, there are many) for a new service provider overall.

    Then on Monday I'll have a little chat w/my legal dept, have them look into the possibilities. 

    I am beyond disappointed in Cox.

  • Armyeso1's avatar
    Armyeso1
    New Contributor

    I was able to get my Outlook to work, but once I transitioned all my old Outlook email folders were erased. Lost all my old cox emails that I was saving in those folders. Not sure if there is a way to get them back.

    • MMc's avatar
      MMc
      New Contributor II

      Did you follow their IMAP instructions?  I cannot get those settings to work for me. 

      • MMc's avatar
        MMc
        New Contributor II

        As a follow up I was finally successful in setting up my Desktop Outlook.

  • espi's avatar
    espi
    New Contributor

    This transition has been absolutely ridiculous.  While Cox sees the Cox.net email as being a "free" service they have been providing.  I feel it is part of the $300+ monthly bill I pay Cox.  It is NOT free.  I have been using this email address for 15-20 years.  While I was able to get everything set up on Yahoo email, I am unable to get Yahoo to work with Outlook.  I use Outlook for many things and should not have to switch clients. On top of all of this, if I want to start using a new email account, I would need to pay Yahoo a monthly fee just to forward my emails to the new account while I transition (which could take months)!  

    The communication has been terrible.  There is absolutely NO help when it comes to Outlook because Cox has passed the buck on to Yahoo.  This is the last straw for our family.  We no longer have a tie to Cox.  The email account was what was keeping us with them.  We will be switching service providers.  Good luck Cox!

  • Hello. I apologize that you are experiencing trouble getting your 3rd party app to work with your email. If you have already been notified by Cox that your email has transitioned, this Cox website provides information on the server settings needed to be updated based on your devices. https://www.cox.com/residential/support/access-and-log-in-to-yahoo-mail-after-transition.html.  This website provides even more information: https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html?campcode=link-learnmore-FAQ-res-srch-email-move-to-yahoo. There are links throughout both articles to assist.  If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com

    • MMc's avatar
      MMc
      New Contributor II

      i received a 403 error message trying to follow your first link for support.

    • JeffN's avatar
      JeffN
      New Contributor

      I also received a 403 error with the first link in RaquelD's response.

  • I agree; this could have been handled in a much better fashion. The transition to Yahoo makes you think you either have to upgrade to their paid version or pay for technical support. 

    I use Thunderbird for my email client. I followed these instructions to perform the changeover:

    https://help.yahoo.com/kb/new-mail-for-desktop/password-sln15241.html

    This is in addition to changing the settings for POP, IMAP and SMTP in your email client.

    As an aside, I pay for Microsoft Office 365 (yearly subscription). With the subscription, you can sign up for outlook.com email addresses. I set up a few accounts for my most critical emails. 

     

  • sixfoot2's avatar
    sixfoot2
    New Contributor II

    Agree that Cox could have provided much better support.  After much frustration trying to get my Outlook back up and running, I found that these instructions finally made it work again.  Hope they work for you, too!

    https://forums.cox.com/discussions/apps/how-to-use-cox-e-mail-transitioned-to-yahoo-via-outlook-/152689

  • Crownview's avatar
    Crownview
    New Contributor III

    Yes, a total disaster – obviously nobody at Cox gives a !@#$%^ about us long-term customers.

    The Yahoo system is a blooming mess, the "special app password" also makes you change your chosen login password (and can't be close to the old) AND their 2FA system REFUSES to acknowledge our telephone "press 1 to hear a code" because they think our VOIP number is a landline whereas it is capable of receiving SMS code; and Yahoo insists on the second 2FA method which I can not complete. I don't know how many hours I have spent searching and trying before finding even this thread of partial success in connecting the Mac Mail (Sonoma). Plus we had multiple Cox emails for family members, and apparently can't do that? Sigh ... 

    • sixfoot2's avatar
      sixfoot2
      New Contributor II

      Ugh, I feel your pain...  I used the special Yahoo app password ONLY when setting up Outlook (your regular email password won't work for this piece of the puzzle).  Also used the Yahoo IMAP and SMTP settings. https://help.yahoo.com/kb/SLN4075.html