Cox email switch to Yahoo disaster
I have spent the entire morning, plus 3 phone calls, re "EMAIL transition". I have Outlook Cox email needing transition to Yahoo. Online discussions/Reddit, etc. states Yahoo does not accept Outloo...
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I agree with the poor experience in the email transition. I was also unsuccessful in setting up Outlook to reflect the change. The online instructions do not work, you can only get a ChatBot vs. a real person if you try the online help Yahoo provides, and they indicate phone assistance is only available for a fee. I also can not send email from my iPhone. I followed their instructions for adding the account and can receive emails but get an error message trying to reply to them or create and send something new. I have burned through a lot of time trying to get things to work, and it seems like they did not do a good job in pre-testing the move or devoting any resources to assist with the cutover. Feel like I've been left out in the cold.
Absolutely, no direct info or assistance, except when they bill! No solutions. I have spent endless time to no avail...after 30 years, this was the final straw. Cox makes huge profits, but implementation of a huge program is cheap with no accountability.
I totally agree. Cox is gaslighting their subscribers. I have been with them for three decades. I am going to change my plan with them to a lower-cost one next week. Corporate greed at its best.
Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
