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Nyazva's avatar
Nyazva
New Contributor
2 months ago

Outage in New Kent county VA

Really tired of this. For the last month once a week there’s an all day outage! I want a discount!! then there’s never a proper update on the app I just got a text saying there having trouble fixing the problem and the new time is 12:34 am my internet has been back for 2 and half hours it’s now 8:14pm if there was another option for internet I’d be gone! I had Cox in Arizona and I couldn’t stand it because of the same reoccurring problems, the amount of money that your customers have to spend is outrageous and for the continuous problems in this area is ridiculous!

  • Allan's avatar
    Allan
    Moderator
    2 months ago

    Hello. I can certainly understand your concern with loss of service. Please feel free to send an email with your full name, address, and a brief description of the issue to cox.help@cox.com