Mailbox filling with duplicates in Sent Objects

We do not have a way to delete them, but you may want to try sorting them by size so that you get emails with attachments removed first and that will clear up space faster than sorting by date.

Brian
Cox Support Forum Moderator

Hi Hermione, I think I might have a way to completely empty your Sent Objects folder. Log in to Webmail. In the upper right-hand corner, click on the gear icon and select Settings. On the left-hand side of the page, click on Inbox to display the Inbox Settings. Underneath the "Common" section heading, place a check mark in the box next to "Permanently remove deleted emails." Instead of sending deleted items to the Trash folder, this setting allows you to immediately and permanently delete items. Now, from the blue menu bar at the top of the page, click Inbox. From the Folder list on the left-hand side of the page, click "Sent Objects." The "hamburger" icon (menu) of 3 horizontal lines will display next to the Sent Objects folder name. Click the menu icon and choose "Delete all messages." A confirmation window with the question "Do you really want to empty folder Sent Objects?" will display. Click the "Empty Folder" button. This may take several minutes. You should eventually receive another confirmation that all messages have been deleted. (If you get any error messages at this point, please let me know.) Refresh the Sent Objects folder. Does it display the word "Empty"? If you prefer not to permanently delete items without first sending them to the Trash folder, you can go back to Settings and remove the check mark from the "Permanently remove deleted emails" option. I don't understand why the emails continue to populate the Sent Objects folder even after you've deleted them, so I'm hopeful that these steps will prevent that from happening. -Becky, Cox Support Forums Moderator