Along with still having the problem of my email asking for a password frequently now I'm getting duplicate emails of every incoming email. Cox tech has called me a couple of times and keeps telling me they have never heard of the password problem, but there's tons of comments in the support forum about the same subject. Tech support has been no help whatsoever! Frustrated - need to dump Cox. Tina Vars

Hi TinaV, Do you see the duplicated emails on your email client or the Webmail interface?

Tina, I'm having the same issue with duplicated email messages in the Webmail interface, too. Ralph M

Same here. I have been calling about duplicate emails for almost a month now I've had several different excuses including I have not heard that problem but yet like you said the forums are showing differently this is getting ridiculous I spend so much time trying to clean up my inbox

Please delete duplicate emails manually and remove pre-existing Inbox filters or rules. After all duplicate emails have been deleted, you can set up filers or rules as you like. Please let us know if this doesn't eliminate duplicates going forward.

Something changed server side. I had this issue today, and my email client has been set up correctly and working properly for literally YEARS until today. I double checked my client settings, and they are all still correct, because why would I change them if they just work? I downloaded 164 duplicates for no good reason. Using Thunderbird email client which I have NEVER had any issue with on multiple accounts until today. And it ONLY happened with Cox emails. This bears further investigation on your side. I suspect it happened for the same reason my online email suddenly, with no action from me, is going into the NEW UGLY version of email. I don't like it and want to use the classic version. So HOW EXACTLY do I go back and make that change?

DUPLICATE EMAILS | Cox Community

18 Replies

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MaryF
Former Moderator
Hi TinaV,

Do you see the duplicated emails on your email client or the Webmail interface?
RalphM1
New Contributor
Tina,

I'm having the same issue with duplicated email messages in the Webmail interface, too.

Ralph M
awful_service
New Contributor
Same here. I have been calling about duplicate emails for almost a month now I've had several different excuses including I have not heard that problem but yet like you said the forums are showing differently this is getting ridiculous I spend so much time trying to clean up my inbox
Becky
Moderator
Please delete duplicate emails manually and remove pre-existing Inbox filters or rules.
After all duplicate emails have been deleted, you can set up filers or rules as you like. Please let us know if this doesn't eliminate duplicates going forward.
smtips
New Contributor II
Something changed server side. I had this issue today, and my email client has been set up correctly and working properly for literally YEARS until today. I double checked my client settings, and they are all still correct, because why would I change them if they just work? I downloaded 164 duplicates for no good reason. Using Thunderbird email client which I have NEVER had any issue with on multiple accounts until today. And it ONLY happened with Cox emails. This bears further investigation on your side.

I suspect it happened for the same reason my online email suddenly, with no action from me, is going into the NEW UGLY version of email. I don't like it and want to use the classic version. So HOW EXACTLY do I go back and make that change?
Becky
Moderator
Hi smtips,

Check your Inbox filters and rules. Some folks reporting duplicate emails have found a forwarding rule responsible for the duplicates. Once the forwarding rule is deleted, the duplicates should stop.
smtips
New Contributor II
Becky I have NO forwarding rules set up. It is a SINGLE EMAIL address with NO SETTINGS to do anything else at all but get Cox email. Did I not say this worked FINE for years on the current settings and that I checked all settings? Nothing would or did change on my side to cause this. Come on...LOL.

And now the question you avoided..again:

I suspect it happened for the same reason my online email suddenly, with no action from me, is going into the NEW UGLY version of email. I don't like it and want to use the classic version. So HOW EXACTLY do I go back and make that change?
MichaelJ
Moderator
Hi smtips, there is no option to revert back to using Classic Web Mail. We can forward suggestions about the mew version of Cox Web Mail to the Web Mail development team. You may list them here, or email us at cox.help@cox.com
CH53
New Contributor
I am having the same issue with the "new" email. I just received 500+ duplicate emails in my outlook. I do not have any rules or forwarding set up. Notified of new email yesterday - the issue started today.

Any suggestions.
smtips
New Contributor II
OMG YOU GUYS NEED TO WAKE UP.

The issue STARTED with people as soon as you force-upgraded to the new web version of email.

Anyone with a shred of common sense and deductive reasoning would figure out it's because of changes COX made, NOT your customers!