Forum Discussion

xlnlif's avatar
xlnlif
New Contributor
6 years ago

Internet is not stable - Cox recommended replacing modem still having issues

The whole house started dropping 12/28 at about 4pm.  The router is an AC1750 Archer C7 v1 (bought 2014) the modem was a SB6141 (bought 2013) but Cox recommended replacing it so I did - to a SB6183...
ConnectionLoss
Internet Connection
modem
network
router
Bruce's avatar
Bruce
Honored Contributor III

Also, any new tech gear connected since Christmas?

xlnlif's avatar
xlnlif
New Contributor
6 years ago

Cat5 (patch cable that came with the modem). I've yet to factory reset my router so I'll try that as unplugging it fixes it only temporarily.  

Yeah, some new gear.  A Nintendo Switch and a laptop but neither were active during the outages.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    6 years ago
    @Xlnlif

    We up have a moment please email your full address and the primary name of the account holder to cox.Help@cox.com, so we can take a closer look at your signal levels.

    Cox Moderator