Forum Discussion

tanlucle's avatar
tanlucle
New Contributor II
6 years ago
Solved

Cox ruining Fortnite and Live Streaming experience with PACKET LOSS

Okay I started getting packet losses two months ago, which is like a freaking cancer. I did everything from switching coax, hard wiring modem to pc, new ethernet cords, even buying a new modem and se...
bad service
connection issues
dropped_connections internet intermittent service
fortnite
packet loss
poor speed
UPLOAD SPEED POOR PERFORMANCE
  • OCWinks's avatar
    OCWinks
    6 years ago

    I have the info you requested. What is the best way to send it to you?

BrianM's avatar
BrianM
Moderator

Hi everyone, this is still being looked into to see if this is an issue on our end.  We recently replaced a piece of equipment on our network that could have possibly caused packet loss between our network and AWS servers that Fortnite uses (for California, Arizona & Nevada customers). Please provide any current trace routes to Fortnite servers and we will forward them to our network operations team for further investigation. Thanks!

Brian
Cox Support Forum Moderator

BooPacketLoss's avatar
BooPacketLoss
New Contributor III
6 years ago

https://pastebin.com/AMFuwwQV Here are two tests from this morning. I am looking forward to hearing more responses to this problem in the coming days.