Forum Discussion
Posted here many times before, especially related to upload speeds in the Vegas area. This past week has been especially bad and unworkable. Before they're letting me open a ticket for a field supervisor to check out the neighborhood node, they're making me have ANOTHER tech visit my home. This is all a big joke; I guess not enough of us complain for them to actually care enough to fix their decaying infrastructure. I'm losing money though and am furious with the way this company treats us.
I'm trying to start a business online, but it's not gonna happen with this service.
Maybe it's time we speak to a lawyer.
- HandsomeChef5 years agoNew Contributor III
I had a tech out tonight who replaced a couple connectors in my home, which has already been done 5 times by other techs. He then said he ran tests out to the first hop (node in my neighborhood) and found severe upstream packet loss issues. Even though he found issues with the node, he is not authorized to have a team come and look at the node; instead theyre scheduling more techs to visit my home to replace my lines AGAIN. This will be the 6th line change from Cox's tech's even when they know the problem is street level. Hell I'd just assume the Las Vegas market is doomed because of Cox. I don't really expect this issue to be resolved, just like I didnt expect it 2 months ago, last month etc.
This is what we're dealing with.
- Antihero5 years agoNew Contributor II
That is literally the definition of insanity.
- KevinM25 years agoFormer Moderator@HandsomeChef, if you're still experiencing issues with our service once the technician finishes making the necessary repairs, please reach out to us at cox.help@cox.com, and include a link to this forum thread. -Kevin M. Cox Support Forum Moderator