Done, but nothing has been happening to resolve the situation.
I took a photo of the only thing in the apartment that you guys can even get to.
https://i.imgur.com/UwF7dfu.jpg
As you can see, cable on the left part of the outlet is that which comes into the apartment. The cable on the right side of the outlet is inside the apartment, is about 3 feet long and connects to the modem that is out of view.
How much time do you guys need to arrange to have this cable disconnected? Took me all of 30 seconds to get the wall outlet off. I can't see where disconnecting that cable could take any longer than that. Can be done anytime as I'm retired and usually here 24/7 unless I have a doctor's appointment or running an errand.
There is a second outlet in the bedroom exactly like this, currently not being used because we've never gotten a signal on it. But may try again just in case something got changed somewhere.
But anyways, if y'all need any more of my help in getting this issued resolved then just let me know.