Random Internet Connection Drops
So I've noticed this problem when switching to Cox. Pretty much every day, at some point in the day, I will either pick up my phone and try to browse a site on the wifi or I will open a browser on m...
Forum Discussion
I agree, I've been experiencing the same issue for 2 weeks in tiverton. I started a Facebook blog and 25 people in my immediate area of town experience the same drops at the same time. I had Cox out yesterday to trouble shoot my equipment and everything was good. They could not explain the drops, but said it's a bigger issue. Had two drops this morning between 9am and 11 am. I called Fter the second cop and all they wanted to do was trouble shoot at reset my modem. Obviously there is a probelm on the network down here in tiverton. Please call and complain until its fixed
Hi Patzfantb12, we want all of our customers to have a uniquely positive experience with our services, and I'm sorry you're having internet issues. We recommend checking to ensure that all cables are tightly secured and free of damage? I'm not seeing any packet loss at this time. If you'd like, we'd be glad to offer additional troubleshooting assistance. Please feel free to send us an email at cox.help@cox.com, to get started. We can also be reached on Facebook and Twitter as well. -Kevin M. Cox Support Forum Moderator
