Random Internet Connection Drops
So I've noticed this problem when switching to Cox. Pretty much every day, at some point in the day, I will either pick up my phone and try to browse a site on the wifi or I will open a browser on m...
Forum Discussion
Hi JohnSmith87,
I am sorry to learn of your chronic troubles. I recommend bypassing any splitters. Upon losing connection, do you notice if the lights shut off temporarily? I would also recommend changing the wireless channel in the router settings. You may need to try a couple different channels.
Latitia
Cox Support Forum Moderator
I am sorry to learn of your chronic troubles. I recommend bypassing any splitters. Upon losing connection, do you notice if the lights shut off temporarily? I would also recommend changing the wireless channel in the router settings. You may need to try a couple different channels.
Latitia
Cox Support Forum Moderator
Latitia,
Thank you for the reply. I can tell you this is not an issue with the wireless. This is also the same behavior on the hard-wired connection right into the router. And as I mentioned, the signal to the router has been tested and is in the green, so that's not the problem either. To answer your question, no the lights are always fine on the router - green across the board.
It's almost as if the connection temporarily drops like the old DSL connections used to. Then as you try to generate traffic, it eventually re-connects (after multiple tries).
I'm also having issues connecting to my corporate SSL VPN over the hard wire. It will connect and disconnect repeatedly. This is an issue I've never had on another ISP.
- @johnsmith87 Hi John, can you please check to ensure that the connections are tightly secure and free of damage? Your modem is not responding correctly, and I am unable to retrieve any signal levels. If you'd like additional support, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
