I have been promised that a supervisor is to call me today with the answer to this issue. If this does not happen, I will be sending information to the email. I would think that you all would have plenty of notes on this issue given how many times I have called to try and get a straight answer as to what is going on.
Field escalations are useless. I have not received a call back from a supervisor at any point in this month long process. I called Saturday and was told "there was a problem that they couldn't finish the job". No details as to what the problem was. I asked for a call on Monday with an update. No call received. At this point I am beyond frustrated with Cox. Field escalations mean nothing when I do not get calls back or answers to my questions
So I am now on the phone with Cox technical support. It seems that all of the tickets that were supposed to be expedited were put in as resolved which is not the case. So expediting does nothing when Cox doesn't talk to its customers. I am now being told that I need to start the process again. If you are a customer and you are looking to have your line buried my best advice is to stay on Cox to get the work done.
And the update on this is that now I have another expedited ticket and am still no closer to knowing when this work will be done. The Cox support personnel cannot answer simple questions like when will this be scheduled and who will be doing the work. Why does Cox feel that this is a good way to run their business? I have a landscaping contractor who is waiting and has been waiting on Cox to finish this job. What am I supposed to tell him? And being offered $20 for "my troubles" is more insulting than pacifying. If Cox wants me to be happy...tell me why the work couldn't be done when it was promised, and when it will be done and do it in a reasonable amount of time that doesn't involve people closing out the work order before its done. Simple as that.
