Hello, I am so sorry that you had to go through those interactions with our tech representatives. Great job on resolving this issue, we encourage this so that customers like you can give assistance to other customers. Please allow me to explain why it seemed like you hit a brick wall with this matter of port forwarding. Incorrect port forwarding settings can negatively and unintentionally affect your network. There are too many variables and to be honest we just wouldn't be able to keep up with all of them. Changed settings can also complicate our ability to effectively troubleshoot with customers.
Crystal
Cox Support Forum Moderator
