For a bit everytime I play online games there is a bit of a pattern, there will be packet loss spikes for 1-2 sec ranging from 30-200. This will happen every couple minutes and then after a bit my download speed will go all the way down to 10mbps but my upload will stay at 50, (I have 500mb plan). So after that happens and the download speed is down I change my wifi channel and the speeds go back up, and the process repeats over and over again. Would appreciate any help.
jgreenlee03, many factors can disrupt a WiFi signal. When gaming, using a wired connection is always recommended. If available, we recommend trying that first to see if there is something more than just what could be affecting you by other devices in the home. We would be happy to test the connection anytime and can be reached by email at cox.help@cox.com for assistance.
I am on a wired connection.
If on a wired connection and still having concerns. Try replacing the Ethernet cable, provided you have a spare to test with. If this does not help with the issue. We may need to look into the account for testing. Please email us at cox.help@cox.com anytime for assistance.
