Forum Discussion

familyallen4's avatar
familyallen4
New Contributor
3 months ago

Massive spike

I have a massive spike, of over 600gb within 2 days, showing in my data usage. Told our browsing is causing the issue. WE'VE DONE NOTHING! Nothing different than we've always done. Past 3 months only used between 450 & 680 gb. (A little over half of what I pay for every month). But Dec 2nd & 3rd spiked over 600! WTF!? I told support that something is wrong... they say it's me. Uuuhh.... no sir! It. Is. Not. Again.... We've done nothing different than we've always done.

26 Replies

  • digdug1226's avatar
    digdug1226
    New Contributor

    This SAME exact thing is happening to me. Ive had the same data plan for over a year with no issues of even coming close to hitting the cap. Suddenly, October, I hit 1.3TB.... I changed my password, but it did no good. Ive tried pausing devices on the network to figure out what was doing this and thought it might have been my Roku device, but that was not it. November went over2TB of data usage, and Cox's "help" is laughable at best. Like you they blamed me.... My cycle just reset 3 days ago and I am already at 28% usage... the last 2 days I have completely unplugged my Wifi Router altogether while I am not home, so at least 12hrs, and it still showed 110GB of data used. Though Cox's website CLAIMS their Panoramic Wifi Gateway can break down usage by device, it absolutely can not.... You can see what devices are connected and you can see the days total usage, but not until the day is over.... I am absolutely fed up with their lack of any kind of help.... Im ordering a new Router that CAN track individual device usage..... If I had any other option for ISP I would gladly take it, but in my area there is nothing.......

  • Steve-shields's avatar
    Steve-shields
    New Contributor II

    Wow, got on here to see if anyone is experiencing unusual data spikes since October. Guess I’m not the only one. This is very frustrating and Cox has been no help. Day 4 of this cycle and I’m at 37%. Something sketchy is going on here. 

    • digdug1226's avatar
      digdug1226
      New Contributor

      They were absolutely no help to me at all and only kept throwing the higher data package at me.  Not a solution to the issue.  I have disconnected their Panoramic WiFi router, and bought my own modem and router.  Since hooking that up (about 4days so far) the numbers look WAY more normal. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    Check your usage break down for "Network Management and Testing". Seems like a problem affecting a lot of people. I would post the thread but something is broken with the forum right now. Links aren't working. Check the forum for the "What is “Network Management and Testing” data usage category?" post.

    • CurtB's avatar
      CurtB
      Valued Contributor III

      Cox may have renamed the “Network Management & Testing” usage category to "Communication Applications' a couple of month ago. 

      • CurtB's avatar
        CurtB
        Valued Contributor III

        For the first time, I noticed “Network Management & Testing” and "Communication Applications' are both listed in my 'Data usage activities' this month.  It would make month-to-month comparisons easier if we knew Cox wasn't changing data usage categories.   

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    Have you bought any new equipment like a PS% for gaming or a new phone or tablet? Sometimes a new or replacement device will use a lot of data to update itself to replicate an older phone or tablet you replaced, or in the case of gaming systems, downloading your games and such. 

  • I hear all the input, and am grateful to all of you for your thoughtful responses. This spike is nearby a terabyte of data. NO ONE uses that much in a 24hr period. Also, we have not changed anything. If stuff is playing in the background, or updating, or downloading, or browsing, etc, etc.... there should be a higher data usage all the time. There isn't. We have consistently stayed well below the amount I pay for every month. This is an incredibly abnormal spike. Something is wrong. The responses from 'support' are comical and even offensive...one of them talked to me about changing my lifestyle. I'll try again to talk to someone, tomorrow. 

    • Shaun_A's avatar
      Shaun_A
      Moderator

      Hello FamilyAllen4. I apologize for the data spike issues you are experiencing. I can understand how frustrating that can be.  We can take a look and see if there is anything we can determine from this end or find a way to assist you in this matter. Can you send us an email to Cox.Help@cox.com with your full name and complete address? We would like to investigate this issue for you.

    • Darkatt's avatar
      Darkatt
      Valued Contributor III

      There are things that can cause that spike. If you have amazon alexa devices, they can get into a loop listening/broadcasting to amazon trying to decipher/decode normal conversations as instructions and they can use an EXTENSIVE amount of data. I helped a friend out last week who's alexa was using over 325gb daily. We know now it was those devices, cause when we removed all of his alexa devices from his network, the usage dropped back to normal usage. We reconnected 2 days later and the usage went sky high again. We "DEDUCE" it's in a translation loop of some sort, but it could be something else. We removed it again and usage dropped back to normal, so he has taken all of his alexa/amazon echo/dot devices off and all is good now. 

    • Batman1967's avatar
      Batman1967
      New Contributor

      Hello I can understand what you are saying because it’s now happening to me and nothing in my house has changed. I never went over for years now and all of a sudden I’m going over!!! And it says it’s being used by the others category but doesn’t show or say what that means!!! Just keep getting the run around from cox about it 

      • ChrisJ2's avatar
        ChrisJ2
        Moderator

        Hi, there. I'm really sorry for the issues with the data usage. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We would be glad to look into this for you and help out in any way we can. 

  • CurtB's avatar
    CurtB
    Valued Contributor III
    familyallen4 wrote:

    I have a massive spike, of over 600gb within 2 days, showing in my data usage. Told our browsing is causing the issue.

    According to Cox's "Data Usage Calculator", general browsing 24 hours per day for a 30-day month (November) would use 130 GB of data.  130 GB per day / 30 days = 4.33 GB per day

    600 GB / 4.33 per day = 138 man-days / 2 days = 69 concurrent, non-stop sessions for 2 days

    Also, according to their Data Usage Calculator, one 2-day, non-stop session for each of the eight activities listed would use an estimated 531.2 GB of data, short of the 600+ GB you mentioned. 

    That's all theoretical of course, because it's unlikely you have the people, devices, bandwidth or desire to actually do any of that.  Did you happen to mention this to the individual that told you browsing is your issue?  If not, you probably should.  I'd be interested in hearing what they say. 

    • CurtB's avatar
      CurtB
      Valued Contributor III

      familyallen4 

      After re-reading your post, I have a feeling I know what Cox would say.  "Change your Wi-Fi password."  What threw me off was the idea the spike was solely due to general browsing.  Someone could have pirated your Wi-Fi to download their wish list of every game they ever wanted.  Some game title downloads use more than 50 GB of data.  10-12 of those would get to your 600 GB data usage spike.  In what data usage category was the spike reported?

      You don't need to change your lifestyle.  Just change your Wi-Fi password.

  • Dinger's avatar
    Dinger
    New Contributor

    The same thing is happening at my home. I was out of town this past weekend and it shows I used 98 to 100GB data each day. 

    • CurtB's avatar
      CurtB
      Valued Contributor III

      Do you think your reported data usage is a mistake?   If you do, change your Wi-Fi password to a strong password and don't share it with anyone.  Then, if your data usage spikes when you're away, you'll be able to make a more impactful argument with Cox.

  • narooko's avatar
    narooko
    New Contributor

    Yea to be quite honest since round February we have been reaching a stupid ridiculous 2500-3200 gigs and we used to not use more than the original amount warranted. Definitely feels like a security leak and data’s draining out the ears hat cox is ignoring since it falls into the security category or something cause it’s not normal. For gods sake it’s me and two seniors. I monitor my network personally and I know for a fact nor I nor the elders are pushing that kinda data 🥲

    • CurtB's avatar
      CurtB
      Valued Contributor III

      Have you changed your Wi-Fi password since February?  You may not be using that much data, but your neighbors could be pirating your Wi-Fi.  Even if you don't think it's happening, change your password anyway and let others in your household know they shouldn't share it with anyone.  Let us know if your reported data usage significantly drops next month.  

      • Ericmendenhall's avatar
        Ericmendenhall
        New Contributor

        I’m having the same issue, massive spike in network management and testing usage, putting me at my limit, nothing has changed, no unknown devices on the network, cox wanted me to buy more data, also change the password but nobody is around to steal my WiFi, I’m fairly isolated, I’m thinking to change to satellite, has anybody else done this?