Phone & Internet unreliable
Edited. Let's close this out. Great folks on this forum who gave me way more support than the Cox help chat / voice. Connectivity issues continue. Cox will not elevate the issue beyond Level 1. Cox wins. Congratulations Cox! You wore me down.
After 20 years with Cox, I'm looking to end the streak. I have had many issues with my phone and internet over the past 3 months. My modem goes into reset loops which makes remote access by the techs on chat/phone unable to check the service remotely. After going through their mindless Che k list, we always arrive to the same conclusion that I need a tech visit. The service eventually starts working I have to cancel the tech visit because I will have to pay $75 if the tech arrives and all my services are working. We'll After 3 months of poor connectivity, I give up. If COX will send out someone to investigate this well documented issue for this over 20 customer unless I pay for a tech visit, it is time to part ways. I will live with my less than 10 percent advertised internet speed and undependable phone for a short period. I start shopping tomorrow.