Hi,
Basically, If the cause of your trouble is Cox owned equipment, or signal delivery on our network outside your home you would not be charged. The policy we have online is for Cox Complete Care, but it should help you with some of the information you need. You can check out https://www.cox.com/residential/completecare.html for the details of what's covered in the plan and https://www.cox.com/aboutus/policies/completecare-terms.html for the plan terms.
Thank you. I did review that earlier. Not having a writen policy for non Complete Care folks and having help desk folks quote policy is troubling. I have my own unwritten policy which is get it in writing or look in the mirror when you get burned.
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