Phone & Internet unreliable
Edited. Let's close this out. Great folks on this forum who gave me way more support than the Cox help chat / voice. Connectivity issues continue. Cox will not elevate the issue beyond Level 1. ...
Forum Discussion
Hello. We do value your tenure with our family and want to help get this issue resolved. I recommend sending an email with your full name, address, and a brief description of the issue to cox.help@cox.com.
Helpful. Thank you. I used that address and received a very quick reply. Unfortunately, the proposed solution (tech visit) still left me as the risk holder to the tech service fee based on the judgement of the servicing tech. There is no provision to waiver of risk for the customer. While possibly not deserved, based on my interactions with the phone/chat techs, I have no trust or confidence with COX reps.
