Forum Discussion

frh2bbh's avatar
frh2bbh
New Contributor
21 days ago

Persistent dropped connection

Tech just left my house.  Got done useful info after everything checked out.

end of September connection list 6-10 times a day.  I constantly had to reset my modem.  I was fuming at Cox

October I went to the store and got a new modem (I rent from Cox).  STILL the problem persisted!

calked in work order.  Tech replaced EVERYTHING (new box on house, new wring, new cable/power cord to modem.  Ordered new underground line to be buried.

first of November that was done…STILL problems.  I found if I just left it alone it reset itself completely in 10-12 minutes.

Spoke to second tier support Monday. Today, Tech showed me all readouts show good.  HOWEVER, he divulged the problem is with software loaded to the individual modems by COMCAST and is happening in ALL of Cox’s markets.

why can’t the tech support people tell us that on the phone?  Why is Cox sitting in this.  Obviously, the answer is NOT repeated field tech visits!  Come in Cox DO BETTER!  I’m actively looking for other options.  A year ago I got the T-Mobile unit for $35/month and have my phones and laptops using that.  Never a dropped signal unless due to power outage!

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    23 hours ago

    First try posting your signal levels from 192.168.0.1 > user;admin password;password > Connection > Cox Network. Might need to scroll around to show all the levels in screenshots.

    Second, if the issue is with their gateways, have you considered getting your own modem and router? Not only might that fix the issue, but even if it doesn't, will show you event logs that will tell you more about the nature of the dropped connections. If you want suggestions on what modem/router to buy, what speed do you pay for, is Wifi 6 good enough, and what is your budget? Will save you money over time too.