Forum Discussion

MikeyChris's avatar
MikeyChris
New Contributor
2 months ago

Admin Login to new gateway

After some issues, I have my new Cox-supplied gateway, a TECHNICOLOR Model: CGM4331COM. I tried to login using the SSID and password on the bottom of the gateway, but those credentials were not recognized. The Cox Tech that did the install was very good, I have to blame myself for not trying to do this while he was here. That said, is there a chance he change the Login credentials? Should I be using some other (perhaps universal) Login? The pic below is from the bottom of the gateway: *moderator edited to remove equipment and network details*

 

Thanx!

gateway login page
  • LatitiaS's avatar
    LatitiaS
    Moderator
    2 months ago

    Hi MikeyChris,

    I am very sorry to hear this!  There is a possibility the technician could have changed the login credentials.  By chance if you have the Panoramic Wifi App you can pull up the password via the app.  

    Feel free to send us an email to Cox.Help@cox.com and we would be happy to help you.

    Cox Support Forum Moderator

    • MikeyChris's avatar
      MikeyChris
      New Contributor
      2 months ago

      Thank you for your reply. I have managed to login to the admin home page of the gateway (I found the answerer on this forum (admin/password). But now I am wondering what the SSID & its password are used for? Can you help? Thanx.

       

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        2 months ago

        the SSID is the wifi name being broadcast for connectivity on WiFi. The wpa key, or passphrase is the wireless password. it IS case sensitive. 

  • MikeyChris's avatar
    MikeyChris
    New Contributor
    2 months ago

    Please disregard this as I found the answer elsewhere on this forum. I am left wondering though: What is the SSID & its password used for?

    • JohnAR's avatar
      JohnAR
      New Contributor
      12 days ago

      So, why not let others HERE know what the answer was, or where we can locate it as you did?

      • ChrisJ2's avatar
        ChrisJ2
        Moderator
        12 days ago

        Hi, John. The login is on the label. If you are unsure of the SSID or preshared key, you can also locate it by logging into the Cox App or Panoramic Wifi App. In addition. we can log into the router and look at it for you. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We're happy to help.