Forum Discussion

BrandonE's avatar
BrandonE
New Contributor
4 years ago

Pensacola/cantonment area. I woke up to no internet.

My modem is lit up except for the online light. I've tried resetting by unplugging and plug back in. Still no internet. The box outside has a green light. And the tech on the cox app is telling g me my box is not connected. Is anyone else having internet issues? Is it due to the tropical storm that just came through this morning?

  • DavidA2's avatar
    DavidA2
    Former Moderator
    4 years ago
    Hi BrandonE, I am sorry to hear that your internet is down right now. Based on what you mentioned, I would suggest checking the coaxial cable to make sure the connections are secured finger tight and bypass any splitters if possible. If that doesn't help, you can also email us at cox.help@cox.com with your service address and a link to this forum post for additional troubleshooting.

    David
    Cox Support Forums Moderator