Packetloss in Oklahoma

I've been seeing on-again off-again packetloss upstream from my cable modem. Usually the blips are not enough to cause streaming failures as they're pre-buffered, but any live medium(Zoom, voice chat, games) suffers. I have done the typical steps including modem resets, bypassing router, etc. 

The packet loss appears to be at random and while often overall under 1%, happens in burst intervals that cause connectivity drops.

Additionally cox support seems exceedingly difficult to get to a competent human anymore. I miss the old local phone support where representatives actually knew what they were doing.

Reply from 8.8.8.8: bytes=32 time=15ms TTL=118
Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Reply from 8.8.8.8: bytes=32 time=13ms TTL=118
Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Reply from 8.8.8.8: bytes=32 time=13ms TTL=118
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=13ms TTL=118
Reply from 8.8.8.8: bytes=32 time=36ms TTL=118
Reply from 8.8.8.8: bytes=32 time=40ms TTL=118
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Request timed out.
Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Reply from 8.8.8.8: bytes=32 time=16ms TTL=118
Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Reply from 8.8.8.8: bytes=32 time=47ms TTL=118
Reply from 8.8.8.8: bytes=32 time=67ms TTL=118
Reply from 8.8.8.8: bytes=32 time=15ms TTL=118
Reply from 8.8.8.8: bytes=32 time=30ms TTL=118
Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Request timed out.
Reply from 8.8.8.8: bytes=32 time=27ms TTL=118
Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Reply from 8.8.8.8: bytes=32 time=23ms TTL=118
Request timed out.
Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Reply from 8.8.8.8: bytes=32 time=11ms TTL=118
Reply from 8.8.8.8: bytes=32 time=12ms TTL=118
Reply from 8.8.8.8: bytes=32 time=13ms TTL=118
Reply from 8.8.8.8: bytes=32 time=13ms TTL=118
Reply from 8.8.8.8: bytes=32 time=13ms TTL=118