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Jaiden's avatar
Jaiden
New Contributor
2 months ago

Packet loss

We have the best internet you can get on cox and we unlimited data i dont know what more we have to pay for with cox im always having packet loss on my game with 1000mbps internet and with 14% of Data used i still get packet loss this is ridiculous im paying for 170 a months for a bunch of packet loss

2 Replies

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    Where are you getting the packet loss? Have you run traceroutes to see where the loss is taking place? Do all of your devices have packet loss, or just the one game? Is your gaming system on ethernet or WiFi?

  • I am sorry to hear you are having issues with your service. We always want you to have a reliable connection. Please email my team with your request at cox.help@cox.com so we can obtain account details and review further.

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