Over a Year of Internet Issues
I moved into my current house February of 2022. Since I moved here I have had nothing but issues with my internet services. I have had probably 15+ technicians out as of now and my problem continues. The last "maintenance technician" that came out was the first person to actually resolve the issue for about 2 months but as of this last weekend (04/07) the problem has now been happening again every day multiple times a day.
My internet will drop anywhere from a second to 5 minutes. Looking at my modem either everything will look normal, the uplink light will start blinking, the downlink light will start blinking, or the entire modem will restart. Today alone I have had 20 internet disconnects.
The issue seems to be with the signal coming into my house... My modem is reporting constant Correctable and Uncorrectable errors on it. I went over a month without a single error on my modem after the last maintenance technician came out but here we are again with my internet dropping 20+ times a day.
Things I Have Done:
I have replaced every cable (Ethernet & Coax) that is touching my Modem, Router, and Computer... I am hard lined into my router.
I have bypassed my router completely
I have moved my modem from the coax cable in this room to the direct line coming into my house.
I have purchased a completely new modem and tried that for a week getting the exact same errors.
I really need help with this. I work from home and this is not only drastically affecting my work but also my personal life outside of work. Calling technical support turns into a Merry Go Round every time where I have to schedule a technician that I and they know can't help me at all just to have that technician then schedule a maintenance technician who will come by like a ghost and do work without my ever knowing they came.
Below is a copy of my modem's errors. This is after a reboot so those numbers will eventually skyrocket into the hundreds of thousands overtime. I also pasted a copy of a connection tool I am using to watch when my internet disconnects.
|Date and time