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brhoads1988's avatar
brhoads1988
New Contributor
2 years ago

Over a Year of Internet Issues

Hello, I moved into my current house February of 2022. Since I moved here I have had nothing but issues with my internet services. I have had probably 15+ technicians out as of now and my problem c...
WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor
2 years ago

What model modem and router do you have? Also, I don't see the modem errors. Did you forget to paste them? So far I am thinking of suggesting a FCC complaint.

  • brhoads1988's avatar
    brhoads1988
    New Contributor
    2 years ago

    I copied / pasted them in but you need to scroll down and sideways, at least I do. Below is an imagure screenshot of the errors.

    https://imgur.com/a/MqZSey3

    I use a Nighthawk CM2000 which I got brand new when I moved here.

    I also purchased a Motorola MB8611 DOCSIS 3.1 for about a week to test and that modem also got the same errors.

    My router is a Unifi Dream Machine but the issues occur if I bypass that completely. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor
      2 years ago

      Oh you meant those kind of errors, AKA uncorrectables. I thought you meant something from the modem event log. Looks like it is around the 900Mhz range which is used a lot by cellular. If you have had technicians out to the house and don't seem to be getting anywhere then I go back to my suggestion of a informal FCC complaint. That will at least get you a supervisor of some sort at Cox.

      • brhoads1988's avatar
        brhoads1988
        New Contributor
        2 years ago

        Thank you for your response.

        I will try your recommendation. I will try anything at this point as my job relies on my internet working and randomly losing it 20+ times a day is becoming a problem.

        If anyone else has any way for my to escalate this at Cox I would greatly appreciate it.

        Thanks again!