Over a Year of Internet Issues
Hello,
I moved into my current house February of 2022. Since I moved here I have had nothing but issues with my internet services. I have had probably 15+ technicians out as of now and my problem c...
Forum Discussion
I copied / pasted them in but you need to scroll down and sideways, at least I do. Below is an imagure screenshot of the errors.
I use a Nighthawk CM2000 which I got brand new when I moved here.
I also purchased a Motorola MB8611 DOCSIS 3.1 for about a week to test and that modem also got the same errors.
My router is a Unifi Dream Machine but the issues occur if I bypass that completely.
Oh you meant those kind of errors, AKA uncorrectables. I thought you meant something from the modem event log. Looks like it is around the 900Mhz range which is used a lot by cellular. If you have had technicians out to the house and don't seem to be getting anywhere then I go back to my suggestion of a informal FCC complaint. That will at least get you a supervisor of some sort at Cox.
Thank you for your response.
I will try your recommendation. I will try anything at this point as my job relies on my internet working and randomly losing it 20+ times a day is becoming a problem.
If anyone else has any way for my to escalate this at Cox I would greatly appreciate it.Thanks again!
Check your logs too. If you are losing sync of the modem then it's not just a uncorrectable issue. I suspect some T3/T4 time out errors in the logs.
Here is a screencap of the logs I have from yesterday. I highlighted the critical errors that occurred around the same time as me losing internet.
