Outage
So we get no notice of an outage and then after about 20+ min of trying to trouble i search and search for the hidden number to call even if you google it the number won’t pop up. Wait on the phone ...
Forum Discussion
I want to make a complaint too and don't know how to. I am a full time nursing student and work full time and a single mom to a toddler. So the only time I can study is at night. Late night. I got an outage the other day at midnight to 745am. Right when I was in the middle of my assignment. Had to send proof to my professor to not mark me late. Then it just did it to me again. I am trying to study for a HUGE test fri morning. On top of that, a few weeks ago there were multiple times there was an outage early morning and I couldn't even log into my live zoom. Try explaining that twice in a row to a nursing professor. Its really starting to upset me and affecting my school work. Yet I am paying a high amount. Someone should be giving me a discount for all this inconvenience, especially if you are setting me up to fail a semester!!!
- @Hoslerjenn, I recommend sending us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
