Forum Discussion

PseanA's avatar
PseanA
New Contributor
9 months ago
Solved

Only receiving 28Mbps and paying for gigablast. other neighbors report the same thing.

Can anyone explain why I only get a fraction of what I pay for? my last speed test was 16Mbps, and at best I get 28mbps. I pay for  1000Mbps, and I fully understand that one device will never actuall...
bad service
connection issues
slow speeds
unstable
  • ColleenD's avatar
    ColleenD
    7 months ago

    tmvan05, 

     

    We expect you to have the best possible customer service experience, so I apologize that your interactions have made you feel mistreated. As far as speeds go, our network provisioning and engineering practices are designed to enable customers to receive the speeds they are subscribed to. However, it is important to note that many factors beyond Cox’s control can affect the actual speeds customers receive to their devices.

     

    If you need help with your service, please email us at cox.help@cox.com with your full name, complete street address and details of your concern. If possible, include a link to this forum thread.

     

     

tmvan05's avatar
tmvan05
New Contributor

This issue is widespread.  Cox is not delivering what it promises. I think it might be worth looking into a class action lawsuit? 
All we need is enough people to gather together, which I do not think will be an issue.  It may not be hard to prove that they are selling something that is truly not supported.  
I am sure just by looking at the forums that not everyone's inside wiring is the issue. There are many technical and IT people on this forum.  I do think Cox is selling something it cannot possibly deliver on.  Then on top of it there support representatives treat you like dirt. 

ColleenD's avatar
ColleenD
Moderator
7 months ago

tmvan05, 

 

We expect you to have the best possible customer service experience, so I apologize that your interactions have made you feel mistreated. As far as speeds go, our network provisioning and engineering practices are designed to enable customers to receive the speeds they are subscribed to. However, it is important to note that many factors beyond Cox’s control can affect the actual speeds customers receive to their devices.

 

If you need help with your service, please email us at cox.help@cox.com with your full name, complete street address and details of your concern. If possible, include a link to this forum thread.