Forum Discussion

JayC's avatar
JayC
New Contributor
8 years ago

not connected to Cox Net?

i used the speed test on the cox website (https://www.cox.com/internet/speedcheck.cox) while logged in to my account and why does my result say i'm not connected to Cox Net -- https://i.imgur.com/lVKFyNg.png ?

the description says Cox Net "Indicates whether or not you are connected to the Internet using Cox High Speed Internet" but i am a cox high speed internet user and i'm using cox internet at home right now when i did the speed test -- https://i.imgur.com/wmA9Ce7.png

if i check my past results, all of them say "Yes". should i just ignore it or is there something else going on here?

  • DustinP's avatar
    DustinP
    Moderator
    8 years ago
    JayC,

    Performing the speed tests on cox.com while signed in with your Cox username and password will save results. I replicate the Cox Net 'No' results when I perform a speed test while signed into cox.com and not connected to my In-Home WiFi network, but still connected to the Cox network. Are you home and performing the speed test while connected to your In-Home WiFi network, or on a hardwired device to your WiFi Modem when you're seeing this result?



  • JayC's avatar
    JayC
    New Contributor
    8 years ago

    DustinP said:
    Are you home and performing the speed test while connected to your In-Home WiFi network, or on a hardwired device to your WiFi Modem when you're seeing this result?

    i'm connected to a modem (motorola surfboard 6141) that is connected to a router (medialink) when i did the speed test at home.

    are you saying that the reason why it's saying "No" is because i'm not directly connected to my modem? i wish i could run the test again without using the router but i don't know how to switch the cables around at the back lol.

    just wondering whether the "No" thing is a big deal or not because during the past month or so, my download speeds have been poor -- https://i.imgur.com/pJlnfYL.png

    previously, my download speeds have all been 90 Mbps and up -- https://i.imgur.com/aHKNib7.png

    sometime around mid-december 2017 up to now, my download speeds have been all over the place.

  • DustinP's avatar
    DustinP
    Moderator
    8 years ago
    JayC,

    The most accurate speed test results would be those that are hardwired to the modem. Changing from a wireless to wired connection wouldn't affect the result of the Cox Net status to show Yes or No. Is the speed loss intermittent, or always slow?