Forum Discussion

DavidP's avatar
DavidP
New Contributor
3 hours ago

No upstream bonded channel

Hello,

Some time ago I went from 2 blue lights on my modem to just a single blue light. After doing some speed tests and checking the latency on my connection I noticed I was no longer getting my advertised speeds (they were cut down from 930mbps to around 500mbps on download). I recently got a tech out to look at the issues and he said that he could tell things were running well on his end based on his tests. After some discussion he agreed to escalate the issue.

My question is, how do I look into seeing if this ticket is getting worked on? My modem's admin page is still showing uncorrectable signal packets on every downstream channel ID that it can show me so I'm fairly sure this needs to be escalated.

Thanks!

David

Bandwidth Allowance
  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    3 hours ago

    What model modem? Also, how does the coax get from the street to the room the modem is in? Any splitters/filters/amp? Last, when did the problem happen? Anything new or unusual around then? Storm? Power loss? Construction?

    BTW, do you have the ticket number? If so, a moderator should be able to check it.

  • LatitiaS's avatar
    LatitiaS
    Moderator
    3 hours ago

    Hi DavidP,

    That sounds incredibly frustrating and I would be glad to check on the progress of that escalation.  Please send us an email with your account details to Cox.help@cox.com.  If you have a ticket number, be sure to include it in your email.  

    Cox Support Forum Moderator