It's more insidious than that for me: 1) I'm also a 2+ decade customer; my service was moved to Centreville, VA in 2/2016 until I returned to OC in 9/2019; 2) I officially had my service moved - to my original home address; but that meant nothing: my email has been broken ever since - send mail only works on COX webmail to addresses within cox.net domain; message sent outside of cox.net domain aren't delivered and there is no notification that this is so; send mail from all clients fail with message 554; chats with and calls to several "support" #s have been completely useless, and many "techs" are not knowledgeable and rude. The last "tech" was actually quite honest by agreeing with me that COX service and email are subpar. He even recommended that I discontinue using COX email. 3) My email plight has been so since 9/11, an interesting historical date.
I've decided to discontinue using COX email and welcome all advice on how to accomplish this with moderate impact.
Agreed. One "Tier 2" tech even offered to convince me why I was wrong to be so frustrated with and mad at COX's shoddy email service support. His reason: "We don't charge you for email service; it's free." Then he tried to describe why COX email wasn't broken and that the issues were likely with email clients. This after I told him that I'm a computer professional with 50+ years experience designing both software and hardware for large scale systems - including edge of the art networking. what can one say or do after such demonstration of misplaced bravado and rank incompetence?
I will continue using COX as an ISP but am evaluating Outlook.com (for fee) and Gmail. Sic transit Gloria, COX. Sleep with both eyes open, for either Amazon, Google or Microsoft will consume your business.
outlook.com will have the same issues as using outlook, unless you're tying to another provider .i've also tried email client as an imap account tied to cox with same issues. i had to to gmail for some notifications i had to receive.