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vegas62's avatar
New Contributor II
3 years ago

Netgear Orbi CBR750 Wi-Fi 6 DOCSIS 3.1 Mesh Wi-Fi Cable Modem Router - won't bond to more than 4-upstream bonded channels

I spoke to Cox sales & tech support prior to purchase of the CBR750 to verify this device is certified to work on the Cox network. - The Cox website actually features the modem- COX CBR750 page I h...
  • vegas62's avatar
    3 years ago

    As of this morning - Cox manually pushed a patch to the modem

    --All eight upstream channels are now showing and locked! 😀 

    Was notified that if I hard reset the modem I'd loose everything. And that Cox is waiting for the update from Netgear. But as I suspected, Cox was able to re-provision and modify the boot script to allow for this correcting in the interim. 

    Thank you to all who contributed here. 

    Thank you to The entire Cox field tech team.-

    -Especially Josh B. who was first to submit the ESR 'Remedy' ticket. 

    Thank you to the Cox engineering team as well for facilitating this correction. I did learn that all Cox customers with the CBR750 modem would potentially be affected as well--Granted not all of whom would have 8 upstream available...

    Over and out--