- I am using a SBG580 wireless cable modem gateway to connect to the Cox network. I recently purchased a Netgear 2100 gateway and an Asus wifi 6 AP. I want to disable the gateway/router functions from the SBG6580 and have the Netgate 2100 do those functions. I should be able to accomplish this if I set the SBG6580 to act as a bridge device and Cox registers a MAC address for public IP assignment. I have setup the SBG6580 in the following way to do this: Changed "Primary Network Only Mode" from "routed" to "bridged". The docs say when it is set to bridged it "Disables the network address and port translation settings on the gateway." This is the only setting I have on the device to change routing/NATP functions on the WAN side. Disabled DHCP Disabled WiFi On the Netgate I set the WAN port to request DHCP addressing, and also I have set the MAC address to the HFC MAC address of the SBG6580, the same MAC address that Cox has registered to allow my device to operate on their network. When I boot up the devices, the Netgate doesn't get assigned an IP address. Additionally theSBG6580 still requests a public DHCP address and gets one assigned to it. Is this because when I first connected the device to the Cox network I gave them the HFC MAC, the SBG6580 boots up, Cox sees that MAC and assigns the IP? I have tried to release the DHCP lease, then reboot the Netgate to see if it will get assigned a DHCP address, but that does not work even though the SBG6580 does release the IP. I have tried to get the native MAC address of the Netgate registered so that it can request a public IP address. I have called and live chatted with customer service several times so far to tell them I have a new device on my network that I would like registered so that it can get assigned at public IP address, but they have not been of any help so far. When I ask to speak to the next tier of customer service, they attempt to upsell me to "preferred customer service" package at additional cost, or they try to upsell me Cox Panoramic WiFi gateways. Has anyone reading this ever successfully setup a home network that simply uses the cable modem as modem only with a router on their home network. This is not a crazy setup at all, but Cox seems to want to prevent this from happening so they can sell me equpiment I guess? How can I explain to customer service what I want to do because none of them seem to have any comprehension that a cable modem does not need to be the wireless gateway. Any help would be appreciated greatly!Solved
- About a month ago, I switched to Cox as my internet service provider. The Cox technician installed a Technicolor CGM4140COM Panoramic Gateway here in the office next to my computer. From the start, the Gateway made a high-pitched humming or whirring sound when running. The sound was very distracting, and after a time when I was working here next to it, my right ear would feel discomfort or pressure. I called Cox to report the problem and was told I could go to the Solution Store and exchange the Gateway. I took it in and was given another CGM4140COM model. I hooked that one up, and it makes the same high-pitched sound as the original one. I now think the original one was not defective, but that all CGM4140COM Gateways make this sound. Have any of you experienced the same problem? If you have, do you have any tips or suggestions for how to remedy the problem? Thanks for your assistance.
- Hello, I'm reaching out to ask how I can change the wifi channel used by my panoramic gateway/router. I have been having a lot of internet stuttering and lag recently. I thought the problem might resolve itself after the scheduled outage for system work on 3/15/2022. it didn't, so i changed my plan to a higher tier thinking there were more neighbors paying more, and i was getting slower speeds to keep bandwidth available. that didn't change anything either. After doing more homework I was led to look at the channel my hardware uses for wifi. This seems like a likely cause for the problem. I am on a channel with 15 other users that show a strong connection. there are 5ghz that are unused and available. i found that i can get to an older java interface through a browser by pointing it to the gateway, but that app says channels are automaticallycontrolled. any advice would be appreciated. regards, chris
- When I see the proof of this Orwellian ** in my router logs, I wonder what the hell is going on...? So...what? How?? and Why??! And dude, what the hell is up with this strange 192.168.147.100 existence? Why can't I check it out and see what is on the page...if there is anything to see...? I'm curious. Lastly, thirdly, what is the difference between the DOCSIS/Ethernet choice given in the GUI?
Netgear Orbi CBR750 Wi-Fi 6 DOCSIS 3.1 Mesh Wi-Fi Cable Modem Router - won't bond to more than 4-upstream bonded channelsI spoke to Cox sales & tech support prior to purchase of the CBR750 to verify this device is certified to work on the Cox network. - The Cox website actually features the modem-COX CBR750 page I have reached out though Facebook messenger, firstname.lastname@example.org The issue is that we had a scheduled ‘upgrade’ to our service area in Apri 22, 2021 Our service areahad an additional 4-upstream channels added to allow for the full ‘8’ — the Cox tech verified today that his field modem was getting the full 8 — the above The CBR750is only locking Channel ID 1-4 The Cox webpage (link above) clearly states for the CBR750:“32x8 channel bonding” I need someone in Cox engineering to determine that the current modem firmware (V1.01.08.)does not allow for all 8 - upstream bonded channels with Cox cable.And or that my modem is correctly provisioned with theappropriate coding to allow for the full 32x8 channel bonding. I cannot personally provision these settings—or modify firmware. Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 4 5120 Ksym/sec 16900000 Hz 40.0 dBmV 2 Locked ATDMA 3 5120 Ksym/sec 23500000 Hz 42.0 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 29900000 Hz 43.8 dBmV 4 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 43.3 dBmV 5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV ROUTER INFORMATION Hardware Version CBR750 Orbi Firmware Version V220.127.116.11_1.4.14 CM Firmware Version V1.01.08 CM Serial Number 67A109XXXXXXX CM Certificate Installed Facebook Messenger replies from Cox: "Hello XXXX. My name is Allison and I will be assisting you while Maria is away. We value you as a customer and apologize that you are experiencing issues with your modem upload bond channels. After reviewing your account, your account shows that your modem's current firmware version is V1.01.08. We are unable to send anything to you confirming this, but I will provide additional information on getting to this information on your own shortly. Currently, your modem is bonding to 4 upstream channels. We would have to refer you to the manufacturer of the modem to see why all 8 channels on your modem is not working. You can also attempt to log into your modem on your own by going to http://routerlogin.net and use the default username "admin" and password of "password" to login to your router directly to troubleshoot this. Here, you will also be able to find the latest firmware that is on your modem. We are unable to troubleshoot 3rd party equipment through this channel. However, for additional support on this you would have to reach out to NETGEAR or you can add our Advance support Cox Complete Care which $9.99 a month, they can remotely access your computer and assist you with diagnosing your equipment. -Allison" /////// I apologize XXXX, there is no other team I can get you over to, besides the options I've already provided. I understand this is not the answers you are seeking, however those are the only two options I can provide to you. You can also reach out to our Technical Support department at 800-234-3993, if you wanted to speak to someone directly about this. -Allison /////// I definitely understand your frustrations XXXX. I'm sorry we could not be of more help. Please feel free to download our free Cox App to manage your account. If we can ever be of additional support, please reach out. We are online 24 hours a day, 7 days a week. -Allison Apple Devices - https://itunes.apple.com/us/app/cox-connect/id415894489?mt=8 Android Devices - https://play.google.com/store/apps/detailsid=com.cox.android.mobileconnect&hl=enSolved
- My internet speed is very slow and inconsistent. I'm paying for the best available package for my address (300 MBPS) and I haven't received anything close to it for more than 30 minutes at a time. It's always disconnecting me or being very slow. I know it's not an equipment issue as I've restarted my modem numerous times, I've bought new coaxial cables/ethernet cords, I've tightened the cables to the max, I've tried connecting on multiple devices and always face the same issues, my modem is in the next room and was perfect before COVID. I'm pretty sure it's a Cox infrastructure issue as pre-covid my internet was fine.
- Hi, I have a VERY simple question that I can't seem to get a straight answer on. Only "that the store can confirm that". Can I actually purchase one of the modems above (Arris TG1682, TG2472, or TM3402) from the COX store? Not lease, not rent, PURCHASE as in I own it outright? I get that the panoramic WiFi is an option (monthly fee). I may, or may not upgrade to it. I don't care about it right now though. Thank you for in advance for a simple answer.
- wifi.cox.com shows the "Network Activity" for each device connected to my Panoramiic router. It shows it both as a percentage and a graph ("low" to "very high"). What do these ratings mean in terms of the amount of data? I'm wondering because I've just been doing some web browsing for an hour and it says my "Network Activity" is at "50%" and "Very High"!