Forum Discussion

Mountainsailor's avatar
Mountainsailor
New Contributor
5 years ago

Netgear CM600 not working with Essential 50 plan...

I just booked the essential 50 internet plan yesterday. And I already had the Netgear cm600 router, but when I try to hook it up, the Cox website says this modem is not supported by Cox internet, then refers to a link to modems they do support, where the cm600 router is listed. It does say the cm600 router works with the Ultimate Classic Plan, which they no longer offer. I did chat with somebody, in their chat box, and they said it should work with any plan below what it's capable of. But weren't much help beyond that when I said their website said it wouldn't work when I hooked it up. 

Any ideas?  If mine just doesn't work, what modems work with the essential 50 plan? I don't want to just keep buying routers till 1 finally works.

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Just to clarify, the Netgear CM600 is only a modem...no router.

    Where did you get this modem?  Did you have it with another ISP?  Have you tried a Factory Default of the modem?

    • Mountainsailor's avatar
      Mountainsailor
      New Contributor
      5 years ago

      Yeah, I don't know why I kept typing router instead of modem. Long day moving into new apartment yesterday I guess...  I have a Netgear router as well. I used both in my last apartment but we had Optimum.   I did press the factory reset button once, I figured that would clear any Optimum settings off of it.  I'll check the manual and see if I need to hold it down longer for any reason.  I tried quite a few times powering everything down, starting up in order, ect. 

      Thanks for the help Bruce. I'll try again tonight, then call them tomorrow.

      • Bruce's avatar
        Bruce
        Honored Contributor III
        5 years ago

        Any clause or provision in your Rental Agreement concerning Internet service for your apartment?  Perhaps the Manager has experienced renters with this similar problem.

    • Mountainsailor's avatar
      Mountainsailor
      New Contributor
      5 years ago

      Manual says press reset button for 7 seconds. Did that (and followed all the other steps) and still says modem is not supported by cox internet.  Guess I'm calling tomorrow...