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Mountainsailor's avatar
Mountainsailor
New Contributor

Netgear CM600 not working with Essential 50 plan...

I just booked the essential 50 internet plan yesterday. And I already had the Netgear cm600 router, but when I try to hook it up, the Cox website says this modem is not supported by Cox internet, the...
Bruce's avatar
Bruce
Honored Contributor III

Just to clarify, the Netgear CM600 is only a modem...no router.

Where did you get this modem?  Did you have it with another ISP?  Have you tried a Factory Default of the modem?

Mountainsailor's avatar
Mountainsailor
New Contributor

Manual says press reset button for 7 seconds. Did that (and followed all the other steps) and still says modem is not supported by cox internet.  Guess I'm calling tomorrow...