Need Help with Motorola Warning Messages
My internet connection has been up and down for 3 days. I have eliminated my router as the cause. I'm trying to determine if my Motorola cable modem is the cause.
After the Cox outage was resolved in my area, I see the below warning repeated in my modem logs. Can anyone help me understand what this means? I redacted my MAC addresses.
|RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC= redacted;CMTS-MAC= redacted;CM-QOS=1.1;CM-VER=3.1;
Troubleshooting done =
Rebooted router and modem
Power cycled router and modem
Replaced network cable
Exhausted level 1 Cox tech support after they did a remote reboot of my modem
I'm an IT professional and can say that all layer 1 troubleshooting has been done. My next step is doing a complete factory reset of the modem, but since I've already spent so many hours on this, thought I'd try this forum to see if there are any network professionals here that can help me identify the cause and not spend too much more time trying to identify the root cause.