Need Help with Motorola Warning Messages
Hello
My internet connection has been up and down for 3 days. I have eliminated my router as the cause. I'm trying to determine if my Motorola cable modem is the cause.
After the Cox outage was r...
Forum Discussion
@Razor7Tech, Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
Hey allan
Yes, there is a splitter on the coax cable. One cable goes to my modem and the other goes to a cable just sitting there and not connected to anything. Not sure why the dude that did the install did that.
Should I remove the splitter and just go straight into the modem?
Thanks 👍
PS. We used to have phone and internet with Cox and that was why there was a splitter. Now we only have internet.
There is an attenuater attached to the splitter. Should I remove the attenuater when I remove the splitter or leave it?
Well, Cox is claiming there's another outage in my area (3+ in 2 days!) so any meaningful troubleshooting is going to be hard.
This is an error I keep getting on my modem. This is after I removed the splitter and attenuater.
It's listed as critical:
Ideas?
No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; - @Razor7tech
Want's the outage has been resolved please unplug the power cord, unscrew the coax cables for 2 minutes, check the copper pin (conductors) to make sure they're not bent. Also, leave the splitter and attenuator off.
Jonathan J
Cox Moderator
