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razor7tech's avatar
razor7tech
New Contributor
5 years ago

Need Help with Motorola Warning Messages

Hello My internet connection has been up and down for 3 days. I have eliminated my router as the cause. I'm trying to determine if my Motorola cable modem is the cause. After the Cox outage was r...
connection issues
internet
modem
Motorola
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Allan's avatar
Allan
Moderator
5 years ago
@Razor7Tech, Are there any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator.
  • razor7tech's avatar
    razor7tech
    New Contributor
    5 years ago

    Hey allan

    Yes, there is a splitter on the coax cable. One cable goes to my modem and the other goes to a cable just sitting there and not connected to anything. Not sure why the dude that did the install did that.

    Should I remove the splitter and just go straight into the modem?

    Thanks 👍

    • razor7tech's avatar
      razor7tech
      New Contributor
      5 years ago

      PS. We used to have phone and internet with Cox and that was why there was a splitter. Now we only have internet.

      There is an attenuater attached to the splitter. Should I remove the attenuater when I remove the splitter or leave it?

      • razor7tech's avatar
        razor7tech
        New Contributor
        5 years ago

        Well, Cox is claiming there's another outage in my area (3+ in 2 days!) so any meaningful troubleshooting is going to be hard. 

        This is an error I keep getting on my modem. This is after I removed the splitter and attenuater.

        It's listed as critical:

        Ideas?

        No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;