Need Help with Motorola Warning Messages
Hello
My internet connection has been up and down for 3 days. I have eliminated my router as the cause. I'm trying to determine if my Motorola cable modem is the cause.
After the Cox outage was r...
Forum Discussion
Hey allan
Yes, there is a splitter on the coax cable. One cable goes to my modem and the other goes to a cable just sitting there and not connected to anything. Not sure why the dude that did the install did that.
Should I remove the splitter and just go straight into the modem?
Thanks 👍
PS. We used to have phone and internet with Cox and that was why there was a splitter. Now we only have internet.
There is an attenuater attached to the splitter. Should I remove the attenuater when I remove the splitter or leave it?
Well, Cox is claiming there's another outage in my area (3+ in 2 days!) so any meaningful troubleshooting is going to be hard.
This is an error I keep getting on my modem. This is after I removed the splitter and attenuater.
It's listed as critical:
Ideas?
No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; - @Razor7tech
Want's the outage has been resolved please unplug the power cord, unscrew the coax cables for 2 minutes, check the copper pin (conductors) to make sure they're not bent. Also, leave the splitter and attenuator off.
Jonathan J
Cox ModeratorWhile I appreciate the help, we are beyond layer 1 solutions. This is a network issue or noisey upstream cable lines.
