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McConnachie's avatar
McConnachie
New Contributor II
5 months ago
Solved

My service isn't working properly. Getting frustrated 😠

For more than 2 weeks the service have been terrible. Since yesterday the TV stop every couple of minutes, or the volume turned off, the internet service also is in and out several times a day. This is no the service that I was expecting as New customer. 

 

  • LaToyaW's avatar
    LaToyaW
    5 months ago

    You can email us cox.helpCox.com, or you can private message us through the coxhelp Facebook page.

9 Replies

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  • Hello

    I'm sorry you have experienced some inconsistent services.  I can understand your frustration. As a new member of the brand, we appreciate your patience and would like the opportunity to solve this for you. When you have a moment, please PM us your full name and complete address.

  • McConnachie's avatar
    McConnachie
    New Contributor II

    Hello, thank you for your response.  Where I can do the PM for you? 

    • LaToyaW's avatar
      LaToyaW
      Moderator

      You can email us cox.helpCox.com, or you can private message us through the coxhelp Facebook page.

      • McConnachie's avatar
        McConnachie
        New Contributor II

        Thank your for the response. I sent an email with the information that you requested. 

  • azolivas's avatar
    azolivas
    New Contributor III

    It's not just you .  It's been happening a lot more recently.  No answer as to why and they don't offer discounts for disrupted service.  We are still expected to pay full price for half service .  

    • JulianN's avatar
      JulianN
      Moderator

      Hello, I am very sorry to hear of your ongoing connection issues. I understand how service interruptions can be a problem as I work from home and reliable service is very important. We absolutely will credit accounts if there is a declared outage. You would need to contact us, so we can verify the outage and we will apply a credit as we do not expect customers to pay for services they are not receiving. We are available 24/7 over the phone, chat, social media and email. We can be called at 1(800) 234-3993 or emailed at Cox.Help@cox.com. Now not all homes react the same way in an outage. Some homes might have intermittent or no services and some might not be affective at all. This is the reason an automated credit is not applied to customers’ accounts. If there is anything else we can assist with, please email us. Thank you for your time and for choosing Cox support. 

      • azolivas's avatar
        azolivas
        New Contributor III

        I am not receiving consistent full service so why should I pay consistent full price?  This answer is unacceptable nor does it solve anything.